Lighting Liquidators Inc. Return, Exchange & Refund Policy
Effective Date: January 1, 2025
🔑 Key Highlights
- 90-Day Return Policy – Returns accepted within 90 days of purchase
- Free Return Shipping (48 States) – We cover return shipping for orders delivered within the contiguous U.S. (Products over 4 feet in length and Final Sale Products not included)
- No Restocking Fees – You won’t be charged for returning an item (Products over 4 feet in length and Final Sale Products not included)
- Easy Returns – Start your return via our Returns Page
✅ Return Eligibility
To qualify for a return:
- Items must be unused, in original packaging, and in resalable condition
- All components, accessories, and documentation must be included
- Items must not have been installed or modified
- Custom Products, Products over 4 feet in length, and Final Sale/Clearance items are non-returnable.
- Returns must be initiated within 90 days of the purchase date
🚚 Incorrect, Damaged, or Defective Items
If your item:
- Is not what you ordered
- Arrives damaged
- Or is defective
Please complete the Returns Form on our website and include relevant photos. Our support team will review your case and may request more information.
If a return is approved, we will provide a prepaid return shipping label (within the 48 states) and shipping instructions. All products are covered under our warranty policies (see below).
🔁 Returns Process
- Complete the return request form on our Returns Page
- Our team will review and respond within 3 business days
- If approved, we will issue:
- A Return Authorization
- A prepaid shipping label (if applicable)
- Instructions for returning the product
💳 Refunds & Exchanges
- Refunds are issued to the original payment method within 7–10 business days of inspection
- Store credit or product exchange is available upon request
📦 Return Shipping Policy by Region
| Shipping Region |
Return Shipping Covered By |
| Contiguous U.S. (48 states) |
Lighting Liquidators Inc. |
| Alaska & Hawaii |
Customer |
| International Orders |
Customer |
Customers are responsible for secure packaging of return items. Lighting Liquidators Inc. is not liable for damage caused by poor packaging during return transit.
🔄 Out-of-Stock Items
If a replacement item is not available, we’ll work with you to find a suitable alternative or issue a refund if necessary.
📝 Order Modifications & Cancellations
- Orders may be modified or canceled within 12 hours of placement, if fulfillment has not begun
- Contact our Customer Service team to confirm eligibility
🛡️ Warranty Information
All products sold on the Lighting Liquidators Marketplace include a 1-Year Limited Warranty provided by Lighting Liquidators Inc.
Additionally, some products may include extended manufacturer warranties. Any extended coverage offered by the manufacturer will be clearly stated on the individual product page.
Start a Warranty Claim: Send an email to info@lightingliquidatorsinc.com and include the order number, product number, and a description or reason for initiating a warranty claim. We will respond within 48 hours.
📞 Contact Us
🙌 Our Commitment to You
We’re proud to offer one of the most customer-friendly return policies in the lighting industry. Our mission is to make every return easy, every refund fast, and every customer experience exceptional.
Thank you for shopping with Lighting Liquidators Inc.!
⚖️ Policy Updates
This policy may be updated at any time. The version in effect at the time of your purchase will apply.
